Real Results From Real Dental Clinics
Don’t just take our word for it — here’s how we’ve helped dental clinics across Canada regain clarity, improve cash flow, and protect profitability.
Case Study 1: Orthodontic Practice, Surrey BC
The Challenge
The clinic was busy and fully booked, yet the bank balance never matched production.
A/R kept climbing and insurance payments weren’t lining up with collections.
Cash flow felt tight, unpredictable, and confusing.
What We Found & Fixed
– Switched the clinic from production-based reporting to true collection-based tracking
– Performed a full A/R audit covering insurance claims, short payments, and unposted EFTs
– Identified $42,000 stuck in uncollected or unassigned A/Rt
– Implemented a month-end insurance + EFT reconciliation system
The Result
– 23% improvement in overall collections
– Cash flow stabilized within 45 days
– Clinic was finally able to hire an additional hygienist
– Owner now receives a clear, accurate monthly collection report by provider
Case Study 2: Multi-Chair Dental Clinic, Vancouver BC
The Challenge
A busy multi-chair clinic saw **$3,000–$8,000/month discrepancies** in associate payouts.
Trust between the owner and associates was slipping — and no one could identify where the numbers were going wrong.
What We Found & Fixed
– Split rate changes were never applied in the software
– Lab invoices were being deducted twice
– Insurance payments hit the bank — but not the ledger
– A total of **$18,000** in misallocated funds discovered
– No monthly reconciliation process in place
The Result
– Associates trust their payouts again
– Owner has clear visibility into profitability by provider
– Monthly admin time dropped by **12 hours**
– Books finally match reality — every dollar accounted for
We finally understood why cash flow never matched production — Stellar Accounts connected everything for us. The difference was immediate.
For the first time, our associate payouts finally make sense. No more confusion, no more disputes — just clean, accurate numbers we all trust
Case Study 3: Solo Practice, North Vancouver BC
From 15 Hours of Bookkeeping Stress → 60 Hours of Time Freedom
The Challenge
A solo dentist was spending 15+ hours every week on bookkeeping, payroll, and admin tasks — usually late in the evening after seeing patients.
She felt overwhelmed, behind, and unable to grow her practice because she had no time left.
What We Found & Fixed
– Bookkeeping done manually after hours
– Automated reporting, EFT matching, and month-end processes
– Built a simple, clean system for communication + uploads
– Held monthly financial clarity meetings so she always knew her numbers
The Result
– Owner saved 60 hours per month
– Gained capacity to see 8 more patients weekly
– Annual revenue increased by $48,000
The moment Stellar took over, everything changed — I gained hours, clarity, and room to grow